Giving the customer control

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Yesterday one of our clients decided to stop using a supplier due to some issues that they had been having.

Nothing odd about that in itself, the interesting thing was how quickly that they could do it. Un-tick a couple of boxes and they no longer appeared in the catalogue – no more orders.

Try turning off a supplier in a conventional purchasing department, it could take weeks of emails and phone calls.

You won’t find the feature in the sales literature – it’s implied with the level of control clients get. If you can add suppliers at the tick of a box, they can be removed too. It’s a powerful feature.

We give you the steering wheel, the accelerator – and the brakes!

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